The Security Industry Authority (SIA) has published new guidance videos for business users, licence holders and licence applicants.

The 6 new videos provide helpful guidance to business users, licence holders and licence applicants in a visual and easy-to-understand format.

The new videos are:

• Guide to the SIA’s business services
• Setting up an SIA business account
• Using the SIA’s Licence Status Checker or Licence Pay Only services
• Keeping your SIA online account up to date
• Telling the SIA when something changes
• Overview of the Public Space Surveillance (CCTV) licence

Iestyn David, the SIA’s Head of Licensing and Service Delivery, said:

It’s important we give our customers quality advice and guidance to support them with the application process, and that we provide the information so that customers can easily self-serve any queries they have.

We’ve been reviewing the advice and guidance we make available to customers to identify what more we can do to make the information more visual and easily understood. The new videos were developed as part of a wider review by our licensing team, keeping the customer experience at the forefront throughout. We will continue to monitor our contact strategy and continuously improve the advice and guidance we publish to help make the application process as straightforward as possible for new and returning customers.

Three new playlists are available on the SIA’s official YouTube channel, combining existing SIA guidance with the newly released videos:

• Playlist 1 – Applying for an SIA licence
• Playlist 2 – Using a personal SIA online account
• Playlist 3 – Using our business services

The videos will also be accessible via www.gov.uk/sia and the SIA’s online licensing system.