The DfT has issued further advice and guidance in light of the fact that compliance is not as high in taxis and PHVs as it is across the rest of the network.

In the communication, the DfT wrote:

“We have seen high levels of face covering compliance across the public transport network since the regulations were introduced, with the latest ONS figures showing usage to be at 91%. However, from feedback with your industry, we have been made aware that compliance is not as high in taxis and PHVs as it is across the rest of the network.

“Through our Safer Transport campaign, and the hard work of our stakeholders, we have promoted our safer transport guidance including mandating face coverings, car sharing, and social distancing. In a continuation of this, we are asking companies within the taxi and private hire vehicle sector to continue to promote our safer transport guidance. You may wish to focus on key messages such as:

1. It is a legal requirement for passengers to wear a face covering when using taxis or private hire vehicles, unless they are exempt.
2. Passengers can be refused travel if they do not wear a face covering.
3. Passengers should follow the advice of the operator and driver. For example, they may be asked to sit in the back left-hand seat if travelling alone.
4. Use contactless payment if possible
5. Passengers should sanitise their hands when they have finished their journey

“This could take the form of a banner on your website or app, signage at a taxi rank or a notification when booking a service. Our priority is to lead with the face covering message, making sure to include a line on exemptions, and then other interventions from the guidance to then follow.

“We have several assets on our extranet page which you can use to help promote this should you wish - including taxi and PHV specific assets here. However, it is up to you how you display the message. As ever, if you have any further questions, please don’t hesitate to ask”