Licensing Support Officer

Immediate team  - Licensing

Service team - Legal and Democratic

Line manager’s job title - Licensing Support Supervisor

Number of direct reports - None

Salary and grade - £27,408 – £32,069 FTE (£21,481.95 - £25,135.16 actual per annum) Grade 4

Duration of role - Permanent

Hours per week - 29 Hours (4 days)

Location - Abingdon/Hybrid

Employing council - South Oxfordshire District Council

Probationary period - Six months

Notice period - One month

Annualised hours apply - Yes

DBS check required - Yes

Date job description updated - August 2022

About the role and what we’re looking for

The post is dedicated to supporting the licensing team by providing administrative support to the licensing team leader and licensing enforcement officers. The team has responsibility for licensing and regulation of hackney carriages and private hire vehicles, drivers and operators, Licensing Act 2003, Gambling Act 2005, street trading, pavement licences and charitable collections.

Main duties and responsibilities:

To undertake general and specific administrative duties aligned to the service area to include:

• Assisting in the delivery of the objectives set out in the service plan
• To receive and process all licence and related applications received through the post, electronically and in person
• To prepare licences for approval by licensing officers
• To process incoming mail including cheques
• Scanning and photocopying of documents
• Document management in respect of the team’s electronic filing systems etc
• To take payments over the telephone in respect of applications and annual fees and to ensure the correct fees and charges are levied
• To keep up to date with legislation, legislative changes and council policies relating to the processing of licensing applications
• To advise applicants and the public on all basic queries relating to licensing matters
• To maintain licensing records using the licensing databases ensuring accuracy at all times
• To ensure the public and statutory registers are maintained
• To assist the licensing officers with the compilation of reports and collation of data as required
• To maintain confidentiality in respect of all licence applications and other related matters at all times
• To maintain a high-quality service to clients and customers of the licensing team
• To be a Disclosure and Barring Service enhanced disclosure application counter signatory
• To conduct one to one appointments with applicants as required
• The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

About you

Your essential skills, knowledge, and experience

• 2 years’ experience in administration
• Competent user of Microsoft Office, e.g., Word, Excel
• Ability to learn and use bespoke IT systems
• Excellent interpersonal and communication skills
• Ability to work under pressure and to tight deadlines
• Able to effectively prioritise workload
• Proven team working skills
• Keen to work to quality standards and to achieve team performance targets
• Political awareness and the ability to escalate issues to senior managers to enable them to inform elected members

Your essential qualifications

• 5 GCSEs grades A-C or equivalent level of qualification

Your style and behaviours

Your approach at work needs to mirror our vision and values which are detailed below. In particular for this role, the following points are essential:

• Enthusiastic and self-motivated
• Methodical and well organised
• Strong customer focus
• Positive attitude and ability to use initiative
• Positive, co-operative, and flexible approach towards work
• Displays accountability and responsibility
• Results driven and able to meet tight deadlines
• Approachable and good team player
• Collaborative and inclusive
• Professional in all circumstances
• Ability to act corporately in all circumstances

About us

Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.

Our vision

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.

Our values
• We act with integrity and show respect
• We are all accountable
• We are passionate about our business
• We strive for simplicity
• We love success

The benefits we offer

• A basic 24 day annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
• Flexible working and annualised hours – a flexible approach to work that our employees love!
• Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
• A generous career average pension scheme which includes life insurance of three times your salary
• The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!
• A salary sacrifice car lease scheme – a fully inclusive driving package for a fixed monthly cost
• Various schemes to keep you healthy (reduced gym membership, free swims, workplace exercise classes, contributory medical schemes, wellbeing appointments, free eye tests for DSE users and more)
• We give you two days per year to volunteer within the local community.

To apply please follow the link - https://www.southoxon.gov.uk/south-oxfordshire-district-council/about-the-council/working-with-us/jobs-at-the-council/