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Licensing Services Manager - South Gloucestershire Council Closing Date: 11/08/2024

Salary From: £52,500
Salary To: £57,089
Hours per week: 37
Vacancy type: Permanent
Location: Yate
Team: Environmental Health
Advertising End Date: 11 Aug 2024

How you'll make a difference

As the Lead for Licensing Service functions in the Council, you will develop services and be responsible for alcohol licenses, gambling premises, and the licensing of taxi and private hire drivers and vehicles. Managing a large team of approximately 15 staff, with 3 direct reports, you will be accountable for the effective delivery of value for money and responsive services, licences, permits, consents and registrations and manage a portfolio of projects.

What will you be doing?

  • You will be delivering a range of services through the management of your team, providing expert advice on new areas of work, new legislation guidance, and income generation which supports the Council Plan and promotes the licensing objectives.
  • Managing a team of approximately 15 staff, with 3 direct reports, you will provide a high level of support and challenge to operational staff to ensure high quality services, promoting personal development and succession planning alongside individual wellbeing.
  • It will be your responsibility to develop and produce an annual service plan for licensing services, identify new challenges, setting priorities performance indicators and statutory returns and developing the licensing service team, and preparing service responses.
  • In the role you will monitor and review progress against policy, plans and targets and be accountable for the achievement of agreed outcomes and lead the development of PACE/CPIA/RIPA procedures, and review licensing policy against Home Office Statutory Guidance.
  • You will prepare and submit reports to Regulatory Committees, Cabinet, and other council meetings to enable effective decisions to be made in the best long-term interests of the council, including policy shaping, development, and implementation.
  • It is key that you ensure a collaborative and productive working relationship with partners ( Avon and Somerset Police, Police, Crime Commissioner, Avon Fire and Rescue) and internal colleagues to deliver on the licensing objectives of prevention of crime and disorder, public safety, prevention of nuisance and protection of children. 
  • It will be your responsibility to manage and control the budget and service delivery for the licensing service, including the determination of annual fees and charges for the licensing services provided.

What we need from you

  • It is essential that you are educated to degree level or equivalent professional qualification and have substantial relevant experience in licensing.
  • We require you to have a significant amount of knowledge and expertise in licensing service processes, policy and procedures as well as a working in a service delivery environment and relevant national policy, guidance, and legislation.
  • You must have the ability to ensure a consistent customer driven service delivery, with high professional standards, undertake continuous improvement and create a positive and trusted reputation.
  • You will have leadership experience, be an effective and experienced manager, able to manage and develop a large team, passionate about developing people and the ability to lead work priorities to meet customer satisfaction and legislative requirements.
  • It is essential that you have experience of developing and maintaining complex partnerships and proven stakeholder management skills with the ability to influence decisions and build relationships.
  • We require you to have experience of managing, implementing and co-ordinating large complex projects, policy development and the achievement of operational plans, to support the delivery of services and ensure that the required standards are met.
  •  You will have knowledge of delivering against equality, diversity, and inclusion objectives within service areas.

How a career at South Gloucestershire Council is different

  • We know our teams work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
  • We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
  • We have invested in the technology and support to enable staff to work seamlessly from home so we can ensure we are keeping staff safe during Covid-19.  For those staff who may need to work in the office we have also ensured that our offices and hubs are COVID-19 secure; and have measures in place such as one-way systems, socially distanced workstations and hand sanitizer stations throughout our premises. 

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work, and learn here.   

  • We're building and shaping communities which people are proud of  
  • We're working with the most vulnerable in our community to help them achieve what they want in life  
  • We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.  

We’re making a difference, be part of it!

Interviews to be conducted on the 3rd September 2024

For further information about the role please contact either Andrew.Birch@southglos.gov.uk or Shaun.Fudge@southglos.gov.uk