Licensing Officer

Permanent

Full Time

£30,765 - £33,064 per annum

REF: LO/07

About Watford Borough Council

Watford is an urban borough in South West Hertfordshire; the borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub-region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt, Watford is strongly influenced by London, which brings the benefits of a buoyant economy.

At a glance

- £1.4bn local investment happening – mix of public and private funding
- 5 major development and regeneration projects happening
- 3,500 registered businesses
- Higher than average working age population
- Skilled workforce
- Home to many major international head offices

Watford is big enough to be bold and small enough for you to make a difference. We are one of a handful of local authorities with a directly elected mayor providing stability and strong leadership.

The Role

As a Licensing Officer, you will oversee a wide range of the Council's licensing functions, ensuring strict adherence to legal and policy standards. Key responsibilities include:

- Serving as a point of contact for all licensing enquiries from customers, partners, and members.
- Managing face to face operational requirements and promptly responding to phone and email enquiries.
- Administering online booking systems, processing payments, and facilitating essential services for customers.
- Identifying and resolving instances of non-compliance with policy or statutory requirements through engagement with licence holders.
- Escalating unresolved issues to senior management as needed.

You will be responsible for managing licensing functions including taxis and private hire vehicles, alcohol, entertainment, gambling, late-night refreshment premises, charity collections, street traders, pavement licences, lotteries, and various minor licences.

If you have a strong grasp of regulatory frameworks, excellent communication skills, and thrive in a role where attention to detail and compliance are crucial, we encourage you to apply.

What we’re looking for

Join our team as a Licensing Officer and contribute to ensuring compliance and efficiency across the Council's licensing functions. We're seeking a candidate who can:

- Demonstrate understanding or previous experience in local authority licensing functions, including the Licensing Act 2003, Gambling Act 2005, hackney carriage and private hire licensing, and other local licensing regulations.
- Exhibit proven ability to prioritise, plan effectively, and manage time to consistently meet challenging deadlines.
- Possess strong communication skills, both verbal and written, capable of engaging effectively with diverse audiences.
- Implement a risk-based approach to uphold licensing objectives and adhere to the Council’s Compliance Policy, including promptly addressing non-compliance issues.

The successful candidate will have the ability and drive to provide a customer-focused, responsive, risk-based, effective and professional service. Key requirements include very effective communication and teamwork skills, the ability and motivation to solve problems, personal credibility and an approach that builds rapport and confidence from customers. We are committed to supporting you to develop, both personally and in terms of your specialist technical knowledge.

Sound exciting? Come and join our team, come and make a difference.

Closing Date: 21 July 2024

A basic Disclosure check will be carried out for this post.

So, if you want to join us as a Licensing Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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