Job number  LBC02963

Contract Type  Permanent

Posting End Date 4 September 2024

Job Area Community, Public Services and Enforcement

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

About the job

Salary: £23,893 - £24,702 a year (entry level of Progression scheme)
Hours per week: 37
Contract type: Permanent

Do you have demonstrable experience of working within an office environment and dealing with members of the public? If yes, we want to hear from you.

We have an exciting role within the Licensing Service where you will assist with the provision of clerical and administrative support in the Licensing Service and act as the first point of contact for enquiries from the public on licensing matters. You will be verifying applications and dealing with licensing enquiries. In addition, dealing with email and telephone enquiries from licence applicants and the general public.

In this vital role, you will also advise on enquiries and progress and or refer matters as appropriate without close supervision. Maintain manual and computerised records including the operation of the Licensing data base, inputting, retrieving and manipulating data to provide accurate information as directed. It is a varied and interesting role as the service deals with over 65 different licence types, plus Town Centre Events and supports a range of civic and special events. The Licensing Service which is part of Public Protection works alongside other teams within Neighbourhood Services dealing with enforcement and compliance.

The post is part of a progression scheme to support staff development and this is an ideal opportunity for someone wanting to gain access to a career in Regulatory Services and Public Protection

About you

This is a public facing role so you’ll need to show off your fluency in speaking and writing English.

Our ideal candidate to have some knowledge/ awareness of Licensing law and demonstrable knowledge of Licensing functions. Excellent communication skills are vital for this role, as you will have to deal politely and tactfully with a wide range of people, in person and by telephone.

If you think you could become an asset to the team, then please do not hesitate to get in touch. We look forward to receiving your application.

Benefits

We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: https://jobs.luton.gov.uk/how-to-apply/

APPLY HERE